User Interface
Experience
User Interface
Experience
User Interface
Experience
User Interface
Experience
Freelance UX
UI & Digital
BT Digital Marketing Hub
The Digital Marketing Hub from BT is an all-in-one platform designed to help small business transform their digital marketing. Creating, publishing, measuring, and optimising…
Nuffield Foundation
Nuffield foundation are an independent charitable trust with a mission to advance educational opportunity and social wellbeing. They help to fund research that informs…
Forevermark
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Inland Waterways Association
The Inland Waterways Association is a membership charity that works to protect and restore the country’s 6,500 miles of canals and rivers.
Thames Valley Air Ambulance
TVAA are a charity providing emergency medical services by air and land to patients within the counties of Berkshire, Buckinghamshire and Oxfordshire.
Researcher of humans. Planner of experiences. Designer of interactions.
I am a freelance UX, UI and digital designer with a focus on digital products. I have a desire to work with clients that want to make a positive impact on society. Outside of my career, I enjoy spending my time throwing pottery, cycling, playing football and spending time in the great outdoors.
How I help craft experience and deliver efficient digital products.
In my role I have to wear four different hats to deliver human-centred solutions and services. Here is a breakdown of my role and how I put on projects:
Defining seamless multi-channel aspirational measurable experience.
Creating user centred interactive systems.
Translating behaviours and needs into insight-led requirements and objectives.
Structuring your digital experiences and content to scale.
User centred design processes, tasks and outcomes.
My end to end process helps to promote a collaborative working environment. Here is a break down of some notable tasks, activities and outcomes within my processes:
Discover
With a joint vision of the brief, I then move to an exploration phase where we can start to understand the context of us in further detail – the audience, the history between the two, and any innovation opportunity. I will also look at the market environment, both close and tenuous.
- Stakeholder Requirements Gathering
- Competitor Analysis
- Empathy Mapping
- Sketching & Concepting
- Contextual Interview (As-Is Observation)
- Data Analysis
- User Feedback
- Heuristic Review
Define
With a body of essential data I now digest, access and translate the research into actions and requirements to inform the project going forward.
- Requirements Document
- User groups
- User stories
- Personas
- Information Architecture
- Experience Map
- Project Brief
- User Flows
Design
Design (aka the fun part) is a highly collaborative phase of any project.
- Wireframing
- High Fidelity Design
- Stake Holder Approval
- Prototype
- User Test
Deliver
The delivery phase isn’t just a task of specing design for build – It’s also a time to ensure material and documentation is produced to aid with maintaining and working with the solution.
- Design Handover
- Error Tolerance
- Content Strategy
- Documentation Production
- Measuring & Tracking
Develop
Optimising ‘as-is’ solutions is an essential stage of every products lifecycle. The agile development pocks is a very effect way to deliver user centered thinking to achieve project KPIs.
- Heuristic Evaluation
- Capturing Hypothesis
- Reimagined Design
- A/B Testing
- Analytical Analysis
- User Testing
Over 7 Years experience.
Here are a few of my past experiences.
Agency experience
Startup experience
In house experience
Charity sector
Institutional sector
B2C Websites & Mobile Apps
B2B Interfaces
User/Customer Strategy
E-commerce
Direct Mailing Design
Agile process
Waterfall process